Return and Refund Policy
At Dora Jewel, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help.
Returns
You have 7 days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
Your item needs to have a receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us at [email protected]
Exceptions
Certain items are non-returnable and non-refundable:
- Personalized items
- Perishable goods
- Gift cards
- Clearances
Damaged Items
If you received a damaged or defective item, please contact us immediately for assistance. We will work with you to resolve the issue as quickly as possible.
Policy Changes
Dora Jewel reserves the right to update or change this policy at any time. Any changes will be effective immediately upon posting to the website.
06.03.2024